Returns

As part of Lulu Plantain Chips’ customer service commitment, we stand behind our products and we want you to be happy with your order. If for any reason you’re unsatisfied we encourage you to contact us at 786-845-0037 between the hours of 9am and 5:00pm EST or via email at platanitoslulu@gmail.com.
We’re very sorry, but perishable food products cannot be returned. All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition and packaging including the box.
We do our best to minimize product breakage in transit; however, plantain chips can experience some breakage during shipping. If your food product arrived damaged or contaminated in any way, please contact us directly and we will do our best to resolve the issue.
For damaged products that are not purchased directly from Lulu Plantain Chips, please contact the store where the original purchase was made.
Please do not return any food product without contacting us first for specific information regarding the return process.
For instances where a product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days of receiving your shipment for a refund or exchange.

REFUNDS/EXCHANGES (if applicable)

No refund given, exchange offered or correspondence will be entered into for change of mind, products that have been opened or tampered with or are not in their original condition and packaging, incorrect orders made by the recipient and product dislike.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at platanitoslulu@gmail.com

SALE ITEMS (if applicable)

Sale items cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be applied to your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified regarding your return.

SHIPPING

Products should only be shipped to us if you have been instructed to do so by one of our team members.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any questions or concerns relating to refunds, please contact us immediately at 786-845-0037 or via platanitoslulu@gmail.com.