Shipping policy

SHIPPING POLICY

All orders are processed within 48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

SHIPPING RATES AND ESTIMATES

We offer free shipping on all order within the United States.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at platanitoslulu@gmail.com with your name and order number, and we will look into it for you.

 

REFUNDS, RETURNS, AND EXCHANGES

Please refer to our Refund Policy.

All items from our online store are sold on a non-returnable basis unless defective. Please check that all items received are what you have ordered. If you have received an incorrect item do not open it. We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition and packaging including the box.

In an instance where your product is defective, damaged or contaminated, you may contact us within 14 days of receiving your shipment for a refund or exchange.

Please do not return any food product without contacting us first for specific information regarding the return process.

If you have any further questions or concerns relating to refunds, please contact us at 786-845-0037 or via email platanitoslulu@gmail.com.